A HELPING HAND

A little help goes
a long way.

Quick answers for the business toolkit in your pocket.

Create a job report

Start a new report from Home or Jobs. Add the customer and job details, then create sections for photos and notes. Save your changes before leaving the report.

Share a PDF

Open a report and choose Preview PDF. Use the share option to send a copy through Mail, Messages, Files, or another app. Sharing is always your choice.

Check your reminders

Open Settings on your iPhone and check that notifications are allowed for Tavera. Review the appointment or invoice reminder in the app. Focus modes may silence alerts.

Restore Tavera Pro

Open the Pro purchase screen and choose Restore. Use the Apple Account that made the purchase and make sure you are online. Apple manages subscription billing.

LET’S SORT IT OUT

Common questions.

These tips describe the current iPhone experience.

My photos or camera are not available.

For the camera, check Settings → Apps → Tavera → Camera. For existing photos, use the photo picker to select the images you want to add. If a selected photo is only stored in iCloud, it may need to download before it can be imported.

I reached a Free plan limit.

Free includes 10 new job reports per month, 10 customers total, 5 new quotes and 5 new invoices per month, and 15 new expenses per month. Monthly allowances reset with the next month. Tavera Pro removes these creation limits.

A feature says Pro.

Branding, Pro document templates, before/after layouts, scanning, merging, recurring expenses, branded statements, and detailed business reports are Pro features. Scheduling, job profitability, and selected PDF tools are available on Free.

How do I change or cancel a subscription?

Manage subscriptions through Settings → your name → Subscriptions on your iPhone. Apple controls billing and cancellation. A lifetime purchase is not a recurring subscription. For refunds, use Apple’s purchase support at reportaproblem.apple.com.

Can I reinstall the app to fix an issue?

Please do not delete Tavera as a first troubleshooting step. Records are stored locally, so deleting the app removes its local data. First try closing and reopening the app, restarting your iPhone, and checking for updates. Export important documents and review iOS backups before reinstalling or switching phones.

What should I include in a support request?

Include your iPhone model, iOS version, Tavera version, what you were trying to do, and what happened. Screenshots can help, but hide customer names, addresses, payment details, and other confidential information. Never include passwords or payment-card details.

NEED SOMETHING ELSE?

Let’s get the details.

You can prepare a support email with the details below. A verified support address is not listed on this page yet; add the publisher’s confirmed address before sending.

Prepare a support email

Opens an email draft without a recipient.
Please don’t include confidential customer data.

Wondering how your data is handled? Read our privacy policy